Questions? Comments? We are always here and happy to answer.
Please reach out to customersupport@therecycledplanet.com
Domestic Orders:
- Return Period: You have 30 days from the date of delivery to request a return. An $8 restocking fee will be deducted from your refund for returned items.
- Items marked as Final Sale (updated as of 12/13/24): Any items marked as final sale at the time of purchase are not eligible for returns, exchanges, or refunds.
- Conditions: Item must be unworn, unused, with tags, and in original packaging. Proof of purchase is required.
- Process: Contact us at customersupport@therecycledplanetco.com to initiate a return. Upon acceptance, a return shipping label and instructions will be provided.
- Note: Items returned without a prior request will not be accepted.
International Orders:
- You are responsible for the shipping costs of both the return and any replacement item.
For questions or assistance with returns, reach out to us at customersupport@therecycledplanetco.com.
Please go to the size chart at each product page and follow the measurement guide to measure yourself and select the correct size of the garment from the size chart.
Please refer to our Temperature Ratings Chart to learn more.
Plastic bottles are collected, broken down, washed and made into small pellets to be melted down into fiber to make polyfill or fabric depending on need. We have partnered up with UNIFI and use their traceable Repreve® polyfills and fabrics to make our Jackets. You can find more information about the process at www.repreve.com.
Down is repurposed by harvesting used down garments or comforters. Therefore, a live animal is never harmed for its down. The reclaimed down is then washed, sanitized, sorted and repacked for use into our jackets.
Plastic bottles are collected, broken down, washed and made into small pellets to be melted down into fiber to make polyfill or fabric depending on need. We have partnered up with UNIFI and use their traceable Repreve® polyfills and fabrics to make our Jackets. You can find more information about the process at www.repreve.com.
Reference our Product Care guides for specific information on how to care for your new piece.